We limit our support to email, outbound calls, and web conferences for a few reasons:
First, it allows us to keep our overall pricing down while maintaining a feature-rich application and continuing to provide support for trial accounts. We want SmarterSelect to be accessible and affordable for all of our customers. Structuring things around these online channels makes it possible for us to scale our support using this philosophy.
We’ve also found that this support method translates better for an online app like SmarterSelect. Our team is able to gather system details and other information so that they can troubleshoot effectively, as well as link to educational resources that help you get the most out of SmarterSelect.
Finally, it’s important for us to maintain an environment of constant innovation. Our support team works closely with the rest of our company, which makes it possible for our teams to collaborate and spur the innovation that we value so highly.
When you need technical support, don’t hesitate to reach out to us. Our support team is ready to help you get back to work as quickly as possible.